Refund policy

Store Name: NetGoods
Contact Email: stateec@aol.com
Phone: (314) 840-3784
Address: 140 COLLEGE ST, Crofton, KY 42217, USA

1. Digital Products – No Refunds, Exceptional Cases Only

All products sold on NetGoods are digital and delivered instantly upon purchase. Because of this, we do not offer refunds for change of mind, incorrect selection, or incompatibility with your software/hardware (system requirements are clearly listed on each product page).

We will only issue a refund or replacement in the following exceptional situations:

• The downloaded file is corrupted and cannot be opened.

• You received a product that does not match the description on the product page.

• You accidentally purchased the same product twice – we will refund the duplicate order.

2. Cancellation Before Download

If you have not yet downloaded the product, you may cancel your order within 24 hours of purchase and receive a full refund. Once the file has been downloaded, the sale is final.

3. How to Submit a Request

To request a refund, replacement, or cancellation, contact us via:

• Email: stateec@aol.com (preferred – please include your order number and a brief description of the issue)

• Phone: (314) 840-3784

We will respond within 2 business days. If approved, refunds are processed to your original payment method within 5–10 business days.

4. Final Notes

We take quality seriously and thoroughly test all our products before listing. If you encounter any issue, we will do our best to resolve it quickly and fairly. Your satisfaction matters to us.